Work Experience
JUNIOR IT OFFICER, MEDIA PANTHERS
Managed and administered office IT infrastructure, implemented and maintained IT asset management systems, oversaw in-house and cloud-based network and systems, liaised with third-party IT suppliers, provided frontline support, planned and coordinated IT projects, upheld data integrity and enforced security, ensured legal compliance, and served as custodian of business accounts and data. Skills obtained: Office 365 administration, domain management, experience with VMware for testing and asset management deployment, and basic Linux/CentOS administration.
JUNIOR IT SUPPORT AND SERVICEDESK OPERATOR, LOGIFUTURE MALTA
Provided internal and external IT support for local and remote branches, managed user permissions, applications, and domains (computers & users), handled bug/incident/problem management, facilitated first-level user support with escalation procedures, monitored crucial systems, adhered to change management processes, documented incidents, and worked various shifts for 24/7 operations.
IT SUPPORT OFFICER, GREENTUBE MALTA LTD
Provided first-level support to users, received, processed, and forwarded IT inquiries and error messages, escalated complex issues to appropriate contacts, managed incident and request tickets throughout their lifecycle, supported bug analysis and fixing with user communication, and offered first-level support for standard software, Windows/Mac clients, hardware, printers, diverse applications, workstation setup, system documentation, internet/telephone services, CCTV/Intercom/Door Access Control, and IT equipment inventory.
JUNIOR ASSISTANT (STUDENT PLACEMENT), MALTA FINANCIAL SERVICES AUTHORITY
Provided various technical and administrative support tasks, including handling support calls, wiping and imaging laptops, decluttering workspaces, performing installations and cabling, organizing stock, conducting research, managing inventory, and assisting with computer wiping, imaging, operating system installation, and WDS image creation.